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About Us

CertaPet is a revolutionary online telehealth platform that improves access to mental health care.

2020 BBB Gold Star Certificate Award

World-Class Service

CertaPet specializes in US and Canada with a focus on providing clinical services to individuals who are seeking animal-assisted interventions as part of their treatment planning.

In 2018, 19.1% of U.S. adults experienced mental illness, representing 1 in 5 adults (1). Our goal is to improve the quality of life for the millions of people who may have no other options for care.

CertaPet cares deeply about supporting individuals with mental health conditions and improving access to mental health care in the US and Canada. While emotional support animals have been questioned for their legitimacy, experts have long touted the effectiveness of animals on mental health. Still, there are many misconceptions around emotional support animal legitimacy, who can prescribe Emotional Support Animal letters, and how they benefit those who receive them.

CertaPet services are available for all 50 US States.

Also available in the following Canadian States: Ontario, New Newfoundland and Labrador, Alberta and British Columbia.

The CertaPet Process

A Fast, Simple and Secure Process.

Get Your ESA Letter In 3 Easy Steps!

The first step in obtaining your ESA recommendation is to take our free online prescreening test.

If you pass the screening, you may be a good candidate for an emotional support animal. Please note that the prescreening test results does not guarantee that you get an emotional support animal letter. 

Next, have a consultation with a licensed mental health professional who can write your recommendation for an emotional support animal.

ESA letters by licensed mental health professionals are often required by landlords when requesting to keep an animal in no-pet housing, and also by most airlines when traveling with an ESA.

If approved, you will receive an electronic copy of your ESA letter via email, as well as a physical copy via USPS Priority Mail.

Customers typically receive their ESA letter within 5 business days.

If you have any question about the process, you can check out the commonly asked questions about ESAs or contact us here.

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Common ESA Misconceptions

CertaPet is not an “ESA mill.” In fact, of the total amount of users that visit CertaPet.com each month, only a very small portion receive an ESA letter as treatment. CertaPet connect clients from around the US and Canada to licensed mental health professionals in their area who perform in-depth mental health evaluations and issue clinical treatment plans, which may or may not include the recommendation for an ESA. Our therapists often provide ongoing counseling to the clients who they connect with through CertaPet. 


When it comes to ESAs, there are many misconceptions that may be confusing to the general public, the press, individuals interested in starting animal therapy, and the people that provide housing or air-flight related services. For this reason, it is important to disclose facts from myths.

MYTH: Emotional Support Animals are allowed in any public domain, including restaurants.

FACT: Emotional Support Animals are only granted reasonable accommodations for housing and domestic air travel, at no additional cost.

MYTH: You can buy an Emotional Support Animal letter.

FACT: An Emotional Support Animal letter is provided by a licensed mental health professional who is actively treating an individual with a disabling mental health condition that impacts one or more major life activity. An ESA letter is only one component of a client's clinical treatment plan.

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